The “wonderful” customer service of MIT Press
Several weeks ago I ordered a book from Amazon for one of my classes. When I got it, and I realized it was missing pages 19-51. So I sent Amazon an email, and they sent me a new copy the next day (as in, I received a replacement *the day after I reported the problem*… Amazon FTW). Unfortunately, it had the same problem. So I asked around and found out other classmates had the same problem (ordering it from other bookstores, even).
I decided to contact the publisher, MIT Press:
I have ordered two separate copies of Lectures on Macroeconomics by Blanchard and Fischer (ISBN 0-262-02283-4) and both copies are missing pages 19-51. Other classmates are having the same problem. What can be done to fix this? It seems that multiple booksellers have the same faulty printings…
A couple days later, they replied with this:
Dear Brandon: I have checked with the press, and they can’t seem to think of a particular book off hand. Perhaps you can try Amazon.com. I’m sending the link to hopefully help in the search.
thank you,
____
The punch line to this story is found by clicking on the link they sent me.