brandon.robison » mit press http://brandonrobison.net 「自由か死！」 Wed, 08 Sep 2010 17:21:44 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 The “wonderful” customer service of MIT Press http://brandonrobison.net/2009/09/28/the-wonderful-customer-service-of-mit-press/ http://brandonrobison.net/2009/09/28/the-wonderful-customer-service-of-mit-press/#comments Mon, 28 Sep 2009 18:50:56 +0000 Brandon Robison http://brandonrobison.net/?p=546 Several weeks ago I ordered a book from Amazon for one of my classes. When I got it, and I realized it was missing pages 19-51. So I sent Amazon an email, and they sent me a new copy the next day (as in, I received a replacement *the day after I reported the problem*… Amazon FTW). Unfortunately, it had the same problem. So I asked around and found out other classmates had the same problem (ordering it from other bookstores, even).

I decided to contact the publisher, MIT Press:

I have ordered two separate copies of Lectures on Macroeconomics by Blanchard and Fischer (ISBN 0-262-02283-4) and both copies are missing pages 19-51. Other classmates are having the same problem. What can be done to fix this? It seems that multiple booksellers have the same faulty printings…

A couple days later, they replied with this:

Dear Brandon:  I have checked with the press, and they can’t seem to think of a particular book off hand.  Perhaps you can try Amazon.com.  I’m sending the link to hopefully help in the search.
thank you,
____

<http://www.amazon.com/s/ref=nb_ss?url=search-alias%3Daps&field-keywords=women+law+enforcement&x=0&y=0>

The punch line to this story is found by clicking on the link they sent me.

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